Context

You may find that referral roundup emails or sourcing notifications from Boon are not being received, even though the notification attempts appear to be logged in the system. This can happen even when the notifications audit shows that emails are being sent.

Answer

There are a few common reasons why Boon notification emails may not be reaching recipients. Work through the following steps to identify and resolve the issue:

1. Check your spam or junk folder. The emails may have been filtered by your email client. Referral notification emails are sent from customerservice@goboon.co, so search for this sender address or keywords like "referral roundup" or "Boon" in your spam folder.

2. Check your sent inbox. Since Boon sends notifications through your connected email account, you can verify whether the emails were sent by checking your own sent folder. If the emails do not appear there, the issue may be with your email authorization.

3. Contact your IT team. Your organization's email security or spam filtering system may be quarantining the messages before they reach recipients. Ask your IT team to check whether emails from your Boon-connected account are being blocked or quarantined.

4. Reauthorize your email in Boon. A common cause of missing notifications is an expired or revoked Gmail authorization token. To fix this:

   1. Log in to your Boon account and navigate to your email settings.

   2. Click Manage Email.

   3. Remove your currently connected email account.

   4. Reauthorize the email account by reconnecting it and granting the necessary permissions.

   After reauthorizing, a test notification can be sent to confirm that emails are flowing correctly.

5. Verify sourcer/follower assignments (for sourcing notifications). If a specific user is not receiving sourcing notifications, confirm that they are correctly listed as a sourcer or follower on the relevant job requisition in your ATS (e.g., Greenhouse). Boon syncs follower data from your ATS, so if the user is not listed there, they will not receive notifications.

If none of the above steps resolve the issue, please reach out to Boon support with the relevant job requisition number and any screenshots showing the user's sourcer/follower assignment so the team can investigate further.