Some users may attempt to add a Canadian bank account (such as a TD Canada account) or change their payment currency to Canadian Dollars within the platform, but find that the available options do not support Canadian banking details.

Answer

Boon can process payments through Stripe, but this depends on the organization's setup. Some organizations handle payments themselves, while others manage them through their payroll system. If the referral is external (the user is not a member of the organization), payments are most often processed through Boon.

Payment of rewards — including currency and bank account selection — is managed either by your organization directly or through Boon, depending on the payment method used.

For any questions regarding payment currency, bank account setup, or reward payouts, please contact your organization's team or Boon support as appropriate.