When submitting a referral, you may not be able to find a specific hospital location in the location dropdown. This can happen for a few reasons, such as the location not yet being added to the system, or an account mismatch preventing you from seeing available openings.

Answer

Here are the most common reasons a location may not appear when submitting a referral, and what you can do:

1. The location hasn't been added yet. If a hospital is not yet open or recently announced, it may not be listed in the referral portal right away. In this case, submit your referral to the closest available regional option (e.g., the state-level listing) and reach out to our support team so we can adjust the referral on the back end once the correct location is available.

2. Your account email may not match what's on file. Our job openings are visible only to active team members. If the email you're using to access the referral portal doesn't match the email associated with your account in our system, the openings will not be visible to you. Please contact support to verify which email address is linked to your account.

3. Referrals may appear under a different location name. Some referrals may display under a central or administrative location (such as a corporate office location) rather than the specific hospital. Once your referred candidate is hired into a specific role, the true hospital location will be reflected.

If you continue to experience issues finding a location, please reach out to our support team and we can assist in locating the correct opening or adjusting your referral on the back end.