Customizable Email Notifications
Last updated: March 3, 2026
User Email Notifications
Referral sent notifications
Trigger: When Referral provider refers a candidate on opening
Recipient: Candidate
Referral expiration reminder
Trigger: Referrals have a default expiration period of 7 days. If the candidate does not apply within the first 5 days, a notification is automatically triggered 48 hours before the referral expires.
Recipient: Candidate
Referral tip notification
Trigger: When a referral provider refers a candidate to a specific job opening (not a general referral).
Recipient: Referral Provider
Referral reward ineligibility notification
Trigger: When a referral provider refers a candidate to an open position but is not eligible for a reward.
Recipient: Referral Provider
Referral confirmation notifications
Trigger: When a referral provider refers a candidate to an open position for the first time and has not yet signed up on Boon.
Recipient: Referral Provider
Trigger: When a referral provider refers a candidate to an open position for the first time and already has an account on Boon.
Recipient: Referral Provider
Trigger: When a referral provider refers a candidate for an open position, has existing referrals, and completes all the strengthening questions on the referral form.
Recipient: Referral Provider
Trigger: When a referral provider refers a candidate to an open position and already has existing referrals, but does not complete all the strengthen questions on the referral form.
Recipient: Referral Provider
Referral response notifications
Referral decline notification
Trigger: When candidate declines the refer request
Recipient: Referral Provider
Trigger: When the candidate declines the referral request
Recipient: Candidate
Application submission notification
Trigger: When a candidate applies for a job—either through a referral or by applying directly—while not logged in.
Recipient: Candidate
Trigger: When a candidate applies for a job—either through a referral or by applying directly—while user is logged in.
Recipient: Candidate
Trigger: When a candidate applies on referred job.
Recipient: Referral Provider
Trigger: When a candidate applies for a job but leaves out some important information on the application form.
Recipient: Candidate
Candidate move from applied to next interview stage notification
Trigger: When employer moves application card from applied to next interview stage.
(If organization has only one interview stage, then stage will not be mentioned in the notification)
Recipient: Referral Provider
Trigger: When an employer moves a candidate's application from 'Applied' to the next interview stage, and the candidate is new user on Boon.
(If organization has only one interview stage, then stage will not be mentioned in the notification)
Recipient: Candidate
Trigger: When an employer moves a candidate's application from 'Applied' to the next interview stage, and the candidate already has an account on Boon.
(If organization has only one interview stage, then stage will not be mentioned in the notification)
Recipient: Candidate
Candidate get rejected after applying on job
Trigger: When employer rejects the application at any interview stage.
Recipient: Referral Provider
Trigger: When employer rejects the application at any interview stage.
Recipient: Candidate
Hired candidate notification
Trigger: When a candidate gets hired on an opening
Recipient: Candidate
Trigger: When a candidate gets hired on an opening
Recipient: Referral Provider
Reward payment notifications
Trigger: When the employer paid the reward to the referral provider
Recipient: Referral Provider
Trigger: When the employer paid the reward to the referral provider through payroll, and needs confirmation from the referral provider.
Recipient: Referral Provider
Trigger: When there is any change in the reward for the referred job.
Recipient: Referral Provider
Trigger: When there is a pending reward for the referral provider, but their payment information is missing.
Recipient: Referral Provider
Dispute notifications
Trigger: When the referral provider initiates a dispute on any of the referral payments.
Recipient: Referral Provider
Trigger: When the employer requested to close the dispute. The initial period to respond is set as 30 days.
Recipient: Referral Provider
Trigger: This reminder notification is automatically triggered when there are 7 days remaining in the 30-day response window, and the referral provider who initiated the dispute has not yet responded to the employer’s request to close the dispute.
Recipient: Referral Provider
Trigger: This reminder notification is automatically triggered when there are 24 hours remaining in the 30-day response window, and the referral provider who initiated the dispute has not yet responded to the employer’s request to close the dispute.
Recipient: Referral Provider
Trigger: When the referral provider who initiated the dispute fails to respond within the 30-day response period.
Recipient: Referral Provider
Trigger: When the referral provider who initiated the dispute responds within the designated time frame and the dispute is resolved.
Recipient: Referral Provider
Contact import notifications
Trigger: When the organization user imports the contacts (If all contacts are imported successfully)
Recipient: User who uploads the file
Trigger: When an organization user imports the contacts (Errors in contact import)
Recipient: User who uploads the file
Engagement notifications
Trigger: Depends on the organization settings
Recipient: Organization users
Employer Email Notifications
Referral sent notifications
Trigger: When the referral provider refers a candidate for a job opening as an internal referral, along with additional details.
Recipient: Depends on organization notification settings
Trigger: When the referral provider refers a candidate for a job opening as an internal referral, without additional details.
Recipient: Depends on organization notification settings
Trigger: When the referral provider refers a candidate for a job opening as a public referral, with additional details.
Recipient: Depends on organization notification settings
Referral response notifications
Trigger: When a candidate declines the referral request.
Recipient: Depends on organization notification settings
Trigger: When a candidate applies to an Internal and Direct referral
Recipient: Depends on organization notification settings
Trigger: When a candidate applies to a Public and Social referral
Recipient: Depends on organization notification settings
Trigger: When a candidate applies without referral
Recipient: Depends on organization notification settings
Trigger: When a candidate applies through a referral and the employer does not respond within 3 days, and the referral provider is an employee of that organization.
Recipient: Depends on organization notification settings
Trigger: When a candidate applies through a referral and the employer does not respond within 3 days, and the referral provider is not an employee of that organization.
Recipient: Depends on organization notification settings
Trigger: When a candidate applies directly and the employer does not respond within 3 days.
Recipient: Depends on organization notification settings
Approaching rewards reminder notifications
Trigger: This notification triggers through Cronjob runs every day at midnight (00:00) UTC time
Recipient: Depends on organization notification settings
Reward payment notifications
Trigger: When the employer pays the referral reward through the internal payroll.
Recipient: Depends on organization notification settings
Trigger: When the employer paid the referral reward through Boon/Stripe.
Recipient: Depends on organization notification settings
Dispute notifications
Trigger: When the referral provider initiates a dispute on any reward.
Recipient: Opening Owner
Trigger: This notification triggers through CronJob runs every Monday at 1:00 AM UTC.
Recipient: Opening owners
Trigger: When the dispute gets resolved.
Recipient: Opening owner
Trigger: When the Request to close the dispute is declined
Recipient: Opening owner
Import/Export notifications
Trigger: When someone imports data in the tracker (All records successfully imported)
Recipient: User who imported the data
Trigger: When someone imports data in the tracker (Records with errors)
Recipient: User who imported the data
Trigger: When someone exports opportunity data from the tracker
Recipient: User who exported the data
Trigger: When someone exports disputes data from the tracker
Recipient: User who exported the data
User access notifications
Trigger: When someone wants to join the organization without a whitelisted domain
Recipient: Depends on organization settings
Integration request notifications
Trigger: When someone wants to enable any integration
Recipient: Boon Support
User invite notifications
Trigger: When someone invited to organization (Same notification send as reminder)
Recipient: Invited user
