When a referral is submitted through Boon and pushed to Greenhouse, you may notice that some information is missing — such as the referring employee's name or the answers to custom referral questions. This article explains the most common reasons why this happens and how to resolve each one.

Answer

There are a few distinct reasons why referral data may not fully sync from Boon to Greenhouse. Review each scenario below to identify and resolve your issue.

Custom question answers are not appearing in Greenhouse

There are two common causes for missing custom question answers:

1. Answer values in Boon do not exist in Greenhouse. If a referral provider selects an answer option in Boon that does not have a matching value in Greenhouse, that answer is considered invalid and will not be synced. To fix this, ensure that the answer options available in Boon exactly match those configured in Greenhouse. You will need to either:

   • Add the missing answer option(s) to Greenhouse, or

   • Remove the mismatched option(s) from Boon.

   Important: Any time answer options are updated in Boon, the same changes must be made in Greenhouse to keep the two platforms in sync.

2. Answers are delayed due to API rate limits. Custom question inputs go into a queue and are subject to Greenhouse's API rate limit. Because of this, answers may not appear in real time — but the data is still flowing correctly and should populate after a short delay.

The referring employee is not appearing in Greenhouse

If the referring employee's name did not sync to Greenhouse, the most likely cause is that the referring employee's user record in Greenhouse is deactivated. Even if the employee is still active and able to submit referrals in Boon, a deactivated Greenhouse user record will prevent their information from being pushed over.

To resolve this:

1. Check the referring employee's user account status in Greenhouse.

2. If the account is deactivated, reactivate it in Greenhouse.

3. Once the record is active, you can manually add the referring employee in Greenhouse and it will sync correctly.